Alfresco
As a User Experience and interaction designer, I worked on a new SaaS application to launch enterprise content management services.
Project
Lean UX, 3-in-a-box methodologies to solve problems, wireframe, test with users, and iterate. We ran agile 2-week sprints, with rapid iteration cycles.
My delivery was end-to-end for a beta launch.
2-week MVP
4-week MLP
Services
User experience
User research
Client
Alfresco
Team
Alfresco ECM
Tools
Adobe Illustrator
InVision
Alfresco framework (Aikau)
PROBLEM STATEMENT
End users find corporate file sharing and collaboration products aren’t as easy/enjoyable to use as their own cloud file sharing tools (Dropbox/Box/Google Drive etc).” Users are therefore using their own public cloud tools and this presents issues for enterprises since their IP is out of their control.
PROPOSAL
Create a user-centric application on top of the existing Alfresco platform, eliminating the need to use consumer file-sharing products in enterprise environments. ‘Solve the complexity’
Discovery
phase 0
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I mapped an end-to-end customer flow
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Created user journeys from use cases
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Sketched a lot of ideas
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Created a lo-fi prototype in which I conducted OOTB user testing
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We targeted a high-volume area in London and reached out to 30 professionals who were asked to fill out a survey and test the prototype on iPad to gather early insights, attitudes for market demand, and user value
MLP: minimum lovable product
MID FIDELITY WIREFRAMES
After validation, we were confident to proceed. I created in mind so that the engineers could think about the UX in features and feasibility and continue our evolving conversations.
Post-user research and validation via user interviews and surveys, moderating prototypes with customers, we iterated the problem statement and progressed to a minimum loveable product:
“Most valuable web sharing tool for our enterprise customers; who care about content security and business process.”
This required detailed thought and research about features and software capabilities including
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Access to on-premise & ECMPaaS
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RM & BPM Extensions
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User Management & Security
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Mobile Interface
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Enhanced Search
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Enhanced Sharing
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Content Security
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Content Access
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File Requests
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Branding Customisation
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Collaboration
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e-Signature
UX/UI USER TESTING
At the stage of multiple wireframing for a responsive web solution, we conducted more user research with potential clients, I wrote the interview guides and created tests using InVision, Google Hangouts, and Citrix tools. We met users and conducted interviews, I tested the prototypes and documented all the findings.
This allowed me to discount ideas, delay features, and more importantly make space for new/higher-value features which impacted the product roadmap. I moved on to the component design and began the user interface design process using the Alfresco brand identity.
The UI design principles were part Aikau framework (custom) and part React - to move towards a flexible robust web design language.
We received overall positive user feedback on flows, usability, and feature design.
Product launch
We confidently built the ECM collaboration app to launch publicly. I created the typography style guide for the product and wrote the user experience functional specification.
